TERM OF COMPLIANCE

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By becoming a subscriber to our series of concerts by contributing monthly through credit card the supporter starts to enjoy the benefits related to the plan signed in the month following the start of the subscription.

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By becoming a subscriber to our series of concerts contributing monthly through PIX payments, the supporter starts to enjoy the benefits related to the signed plan for up to two months after the first payment.

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Subscribers lose the right to benefits when canceling their subscription with their credit card or failing to make PIX payments for two months. 

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REIMBURSEMENT​

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If you want a refund of your payment, this is perfectly possible. It is a consumer right guaranteed by law. We, at Bach Society Brazil, make a point of explaining the step by step, so that the process is easy for you.

The Consumer Defense Code provides that returns can be made within 7 (seven) calendar days if the customer regrets the contribution, discounting financial transaction fees (between 3 and 4%).

To start the return process, follow the steps below.

MONTHLY PLANS: if you contribute monthly through your credit card by subscribing to a plan on the website, follow these steps.

• log in to the website;

• click on the icon with your name and profile;

• locate your signature;

• click cancel and follow the instructions.

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PIX PAYMENTS: If you contribute by making a PIX transfer, do the following:

• contact us via email at the footer of the site

• attach proof of payment;

• wait for our instructions